About Big O Taxis
We are Galways largest taxi company and also in the west of Ireland, with 150 taxis, which includes saloons, minibuses and corporate cars (Mercedes executive S class and E class). The executive Mercedes are available to the multinational corporations and are availed of on a regular basis by Medtronic, Hewlett Packard, Boston Scientific, Celestica, Marine Institute, to name but a few. These companies have trusted our company to manage their essential account work for transportation of their corporate clients and personnel.
We grant credit facilities for companies whom wish to have arrangements in place for corporate clients. We also accept all major credit cards within the taxi. For your convenience, a customer may also provide us with credit card details at the time of an advance booking. Then there is nothing to do at the time of your trip, except sitting back and enjoying the journey.
Our company has a fully automated computer system in our office and all taxis are GPS controlled. Hence, all dispatching personnel know exactly where each taxi is at all times. For customer convenience, we have an e-booking facility, so that multi-nationals and large companies may access our office immediately, even during the busiest periods. You simply enter the details of your taxi requirements into your pc. This e booking goes directly into our dispatch computer, without the customer having to speak to an operator. The call is then dispatched at your requested time.
We also have IVR (Interactive Voice Response) installed in our office. This allows the customer to book a taxi directly to there usual pick up point, without having to be connected to an operator. For companies, hotels and other businesses our office is easily accessible at all times. We are one of the few taxi companies in Ireland to offer this facility.
We offer a highly professional taxi service, which is reliable and efficient. All of our drivers operate on a professional basis, whether your requirements are business or leisure. Our drivers endure a rigorous vetting procedure to ensure they meet Big O Taxis standards. They must have relevant experience in customer service to become a taxi driver with our company. We are also very keen to price.
As well as being the most up-to-date and sophisticated taxi company in the West of Ireland, that prides ourselves on customer satisfaction, we offer more than taxi transport. We can offer tours of the west of Ireland that are appealing to visitors and residences alike. These tours are given by our drivers that are particularly knowledgeable in local history and knowledge.
For customers with specific needs, we offer a number of wheelchair taxis. We far surpass all other taxi provider in this service. This is one of the many reasons that we currently fulfil the requirements of the HSE West contract. We also have numerous six and eight seater buses on call at a moment’s notice.
Our dispatch office staff are helpful, well trained and knowledge about Galway City and the surrounding area. We pride ourselves in ensuring that our staff are happy in their workplace. This helps to keep the customers satisfied.
Big O Taxis is in business for over forty years and we always pride ourselves in customer care. We provide a customer charter to ensure that all clients are aware of our obligations to you, the passenger. We look forward to providing you with a professional taxi service.